A live chat is a real-time method of communication between a web hosting supplier's support crew and its customers. It's a very efficient method to receive some info about the website hosting services or get some problem resolved since you're talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the smaller possibility of mistakes at the time you exchange info like usernames or domain names, the faster response time as the communication is live plus the fact that you do not have to stay on the chat constantly - you're able to do something different while the agent investigates the issue involved. In addition, you can join a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone rates that you'll need to pay when you are calling to a different country.

Live Chat Support in Shared Web Hosting

Along with the telephone and ticket support, we provide live chat support as well. You will be able to get in touch with us every day, which includes holidays and weekends, and we will give you more information about the shared web hosting plans that we provide in case you are not among our customers yet, or about general and billing questions in case you already have an account. Though for strictly technical issues you will need to open a trouble ticket to the tech support team, since such issues will need more time to be resolved, you may still get in touch with us through our live chat for some tech information. For instance, we will assist you to set up an e-mail address in your email client or troubleshoot numerous problems, saving you lots of time. Even when our telephone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as a part of our services, so that any time you have any questions regarding our semi-dedicated plans, you'll be able to get in touch with our customer support team anytime regardless if you've already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and issues, still we can help you with quite a few technical questions too. We can help you select the optimal package for your sites in case you do not have an account yet, we can reply any billing questions or concerns you could have or we can assist you with installing your new e-mail address on your computer or smart phone - all of this will be done in a timely manner since our live chat service is available all day, each and every day. Any time you need assistance, you can talk to a representative and save considerable time.