If you ever have any queries related to the web hosting service or if you encounter a problem with your sites, you’ll have to contact the hosting provider’s technical support team. It may not make any difference how promptly they will answer when you've got a generic enquiry, but an issue like a botched software app update, for example, may lead to your site becoming damaged or unreachable online. And the longer you wait for the support team to help you, the longer the website will be down. In case you offer services or goods online, any downtime will negatively affect your website and you may lose current or potential customers. A lot of web hosting providers, mainly resellers, reply to support tickets and emails within twenty four hours, but in the electronic era that is much too long, since visitors will rarely return to a website that’s not functioning correctly for long spans of time.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max reply time for any technical support ticket that you post or any e-mail that you write is just 60 minutes, even if you contact us during weekends and national holidays. Whatever the essence of your issue or question may be, we will lend you a helping hand instantly and will supply you with the necessary information to solve any problem with your sites. The real response time usually does not exceed fifteen to twenty minutes, which is the reason why you can forget about waiting around for hours and hours to get a problem resolved or even worse than that – waiting one whole day only to get a response that more information is required whilst nothing’s sorted out. We’ll give you assistance in no time because we know how priceless time can be in the dynamic electronic age. The 1-hour response time guarantee applies to any billing or technical question that you might have relating to our shared web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take advantage of our lightning-fast support services. You’ll receive a response to any support ticket opened via the web hosting Control Panel or e-mail sent to our tech and client support staff in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes significantly less time to examine and fix a problem. We’ll give you more information if the solution involves something that has to be done on your end. In case you touch base with us during legal holidays or weekends, the response time will be exactly the same and because of the fact that our support team is available to you 7 days a week, you will obtain quick help for virtually any general, billing or technical issue irrespective of the hour at which you contact us.