One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reply time for any technical support ticket that you post or any e-mail that you write is just 60 minutes, even if you contact us during weekends and national holidays. Whatever the essence of your issue or question may be, we will lend you a helping hand instantly and will supply you with the necessary information to solve any problem with your sites. The real response time usually does not exceed fifteen to twenty minutes, which is the reason why you can forget about waiting around for hours and hours to get a problem resolved or even worse than that – waiting one whole day only to get a response that more information is required whilst nothing’s sorted out. We’ll give you assistance in no time because we know how priceless time can be in the dynamic electronic age. The 1-hour response time guarantee applies to any billing or technical question that you might have relating to our shared web hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take advantage of our lightning-fast support services. You’ll receive a response to any support ticket opened via the web hosting Control Panel or e-mail sent to our tech and client support staff in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes significantly less time to examine and fix a problem. We’ll give you more information if the solution involves something that has to be done on your end. In case you touch base with us during legal holidays or weekends, the response time will be exactly the same and because of the fact that our support team is available to you 7 days a week, you will obtain quick help for virtually any general, billing or technical issue irrespective of the hour at which you contact us.