Though this isn't the mainaspect for you to recognize a dependable shared web hosting provider from a bad one or a reseller from a real provider, being able to call and talk to a live person is an indicator that you aren't dealing with a one-person service provider and that you will be able to reach somebody whenever you need assistance. The telephone support for web hosting services may vary from common to expert, which means that the issues which can be resolved with a phone call vary depending on the specific service provider. Generally, these issues are simpler and include billing or first level technical issues as more complex problems generally require a support ticket where both you and the sysadmins can track the proceedings with a specific issue. Nonetheless, having the option to phone call your provider can save you considerable time and efforts for the countless tiny problems that will eventually show up at the time you manage your web hosting account.

Phone Support in Shared Web Hosting

Since we have live telephone support 14 hours a day, you have the option to call us and talk with our customer support representatives to get more information about any of the shared web hosting plans that we supply and ensure that our servers meet the system requirements for your web sites prior to purchasing anything. For your convenience, we now have phone numbers on 3 continents so that you're able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you will be able to give us a call about general and billing issues, or even about some technical matters. In case the problem is strictly technical or it can take longer time to investigate, you will have to go through our ticketing system, which will enable both you and our technical support crew to keep track of the details given by each side.

Phone Support in Semi-dedicated Servers

Any time you want additional information about the semi-dedicated plans that we provide, you will be able to call one of the three support phone lines that we have around the world - in the United States, the UK and Australia. Thus, you can check in advance if our solutions are appropriate for your web sites. In case you're already our customer and you've got a semi-dedicated account, you have the option to contact us on the phone for 14 hours every day about any kind of billing or common issues. For strictly technical matters you'll have to take advantage of our ticketing system so as to get in touch with our technical support because someproblems simply need additional time to be solved, still we will assist you over the phone with many minor tech issues as well, saving you the time and efforts.